Frequently Asked Questions
We’ve compiled answers to the most common questions to help you get the information you need quickly. Whether you’re curious about our products, services, shipping, or policies, our Frequently Asked Questions section provides clear and helpful guidance to make your experience smooth and worry-free.
How do I know you received my order?
An e-mail confirmation is sent to you within 24 hours.
How do you choose your products?
Cozy Fireplace Space has been in business for 14 years now. We chose the best products from the most recognizable brands with a focus on quality, and fit. We may update the current line so check back periodically for the latest selections. If you don't see what you're looking for, send us an E-mail with your suggestions.
Do you sell my personal information to anyone?
Absolutely not. All information is confidential.
Which credit cards do you accept?
Visa, MasterCard, American Express, Discover, Paypal
How long will it take to receive my order?
You should receive your order within 7-10 business days.
Do you have a mailing list for special sale events?
Yes, just e-mail us with your address and e-mail info.
A Few Words About Our Team
At Cozy Fireplace Space, our team is passionate about creating warm, inviting spaces and helping you find the perfect fireplace solutions. We’re a group of home decor enthusiasts, fireplace experts, and dedicated researchers who love sharing our knowledge and recommendations to make your shopping experience effortless and enjoyable. Our team spends countless hours exploring the latest trends, testing products, and curating top picks to ensure you have access to the best options available. From stylish electric fireplaces to must-have accessories, we’re committed to guiding you every step of the way. We take pride in being approachable, knowledgeable, and always here to help you transform your space into the cozy retreat you’ve always envisioned. Let us inspire your fireplace journey, one warm and stylish choice at a time.
Your Satisfaction, Our Priority
Worldwide Shipping
We ship worldwide and make sure our products and accessories arrive to customers in any location. Shipping times and costs depend on the destination.
Best Quality
We are committed to providing top-quality products and accessories, ensuring exceptional performance and durability for customers worldwide.
Best Offers
We provide top-quality products and accessories at competitive prices, delivering exceptional value to customers worldwide.
Secure Payments
We protect your security by offering safe and reliable payment methods, including credit cards, digital wallets, and bank transfers, so your transactions stay secure.
Stay Connected With Us
Follow us on social media to get updates, tips, and inspiration every day. Discover behind-the-scenes content, helpful insights, and exclusive announcements designed to enrich your experience. Whether you’re looking for advice, stories, or engaging ideas, our channels provide a space to connect, learn, and be inspired. Join our community and stay informed about the latest news, special promotions, and unique content created to enhance your journey.