Refund Policy
Refund Policy
Effective Date: August 30, 2025
At Cozy Fireplace Space, we offer a variety of products including digital products, print-on-demand products, and Amazon affiliate products. Refunds depend on the product type, as described below.
1. Digital Products
No Refunds: Digital products are delivered instantly after purchase and are generally non-refundable.
Exceptions:
Technical issues accessing or downloading the product. Contact [email protected] within 7 days of purchase.
Defective products or items not as described. We may provide a replacement or store credit at our discretion.
2. Print-on-Demand Products
Refunds for Defective Items: Refunds or exchanges are issued for defective items, such as misprints, wrong color or size, or damaged products.
Request Timeframe: All refund/exchange requests must be made within 10 days of purchase.
No Refunds for Customer Errors: No refunds will be issued for ordering the wrong size, style, or color.
Review Orders Carefully: Check your order before completing checkout. Contact us immediately if you notice any discrepancies in your order confirmation email.
Damaged or Incorrect Items:
Contact [email protected] within 7 days of delivery with photos and details. If approved, we will issue a replacement or store credit.
3. Amazon Affiliate Products
Refunds through Amazon: Products purchased via our Amazon affiliate links are subject to Amazon’s own refund policy.
How to Request a Refund:
Log in to your Amazon account.
Go to Your Orders.
Select the item and follow the instructions to request a return or refund.
Note: Cozy Fireplace Space does not process refunds for Amazon products. Please contact Amazon directly for assistance.
4. General Notes
Refund eligibility depends on the product type as outlined above.
By purchasing from Cozy Fireplace Space, you acknowledge and agree to this Refund Policy.
For questions about your refund, contact [email protected].
A Few Words About Our Team
At Cozy Fireplace Space, our team is passionate about creating warm, inviting spaces and helping you find the perfect fireplace solutions. We’re a group of home decor enthusiasts, fireplace experts, and dedicated researchers who love sharing our knowledge and recommendations to make your shopping experience effortless and enjoyable. Our team spends countless hours exploring the latest trends, testing products, and curating top picks to ensure you have access to the best options available. From stylish electric fireplaces to must-have accessories, we’re committed to guiding you every step of the way. We take pride in being approachable, knowledgeable, and always here to help you transform your space into the cozy retreat you’ve always envisioned. Let us inspire your fireplace journey, one warm and stylish choice at a time.
Your Satisfaction, Our Priority
Worldwide Shipping
We ship worldwide and make sure our products and accessories arrive to customers in any location. Shipping times and costs depend on the destination.
Best Quality
We are committed to providing top-quality products and accessories, ensuring exceptional performance and durability for customers worldwide.
Best Offers
We provide top-quality products and accessories at competitive prices, delivering exceptional value to customers worldwide.
Secure Payments
We protect your security by offering safe and reliable payment methods, including credit cards, digital wallets, and bank transfers, so your transactions stay secure.
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