Operational Orientation at Handover

Mirroring the after-sale orientation principle covered from a sales perspective elsewhere in this academy, but from the installer’s hands-on position: a walkthrough of actual operation — ignition procedure, control usage, and basic care — at the point of installation completion, while you’re there to answer questions directly.

Explaining What You Actually Did

A brief, plain-language summary of the installation (what was installed, key safety features, any break-in procedure per Lesson 23) helps the customer understand and trust the work, beyond just having a functioning appliance handed to them without context.

Reviewing Safety Information Directly

Clearance zones, glass surface temperature warnings (introduced from a sales perspective elsewhere in this academy), and any specific operational limitation for this unit should be covered directly with the customer at handover, not left solely to a printed manual they may not read closely.

Confirming Warranty Registration

As covered from an after-sale perspective elsewhere in this academy, confirming warranty registration actually happens (rather than just handing over a form) is as much your responsibility at the point of installation as it is the sales team’s.